Shipping policy
Thank you for shopping with Solitary Oak. All of our products are 3D printed and made to order to ensure the highest quality.
Processing Time
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All orders are made to order.
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Please allow 3–5 business days for printing, finishing, and packing before dispatch.
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Larger or customised items may require additional time — we will contact you if needed.
Shipping within Australia
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We ship with Australia Post.
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Standard Shipping: 4 – 10 business days
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Express Shipping: 2 – 5 business days
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Shipping rates are calculated at checkout based on your location and order size.
Delivery Issues
If your order is delayed, damaged, or does not arrive, please contact us at info@solitaryoak.com.au with your order number. We will assist with tracking and resolving the issue as quickly as possible.
Address Accuracy
Please ensure your shipping address is correct.
Orders returned due to incorrect addresses may incur a reshipping fee.
Returns Due to Shipping
We do not accept returns for items damaged during shipping, but please reach out to us if there is an issue — we are always happy to help.
Packaging
To protect your prints, all items are securely wrapped and cushioned. We aim to use recyclable or reusable packaging wherever possible.